Refund policy

At CartVora, we want you to be satisfied with your purchase. This policy explains our return, cancellation, exchange, damaged-item, and refund procedures.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should be in the same condition in which you received it, unused, and in its original packaging where reasonably possible. You should also retain your receipt or proof of purchase.

To request a return, contact us at support@cartvora.co within the 30-day return period.

Once your return request has been reviewed, our customer support team will provide return instructions and the appropriate return address.

Please do not send products back without first contacting us.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, incomplete, or you receive an incorrect item, please contact us at support@cartvora.co within 48 hours of delivery where reasonably possible.

Please provide your order number, a description of the issue, and photographs or other relevant evidence where applicable.

We will review the issue and provide an appropriate solution, which may include a replacement, repair, or refund depending on the circumstances.

Your statutory rights are not affected if an issue is reported outside this timeframe.

Change of Mind Returns

If you change your mind about your purchase, you may request an eligible return within 30 days of receiving your order.

The customer may be responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable consumer law.

Products should be securely and appropriately packaged to help prevent damage during return transportation.

Sale and Promotional Items

Products purchased during a sale or promotional period are subject to the same applicable return rights as other purchases.

A discounted or promotional price does not remove any statutory rights you may have under applicable consumer protection laws.

Non-Returnable Items

Certain products may not be eligible for return where an exclusion is permitted by applicable law, including certain personalised, custom-made, or specially ordered products.

Any applicable return restrictions will be communicated clearly before purchase where required.

This policy does not limit your statutory consumer rights.

Order Cancellations

If you wish to cancel an order, please contact us at support@cartvora.co as soon as possible after placing your order.

If your order has not yet been processed or dispatched, we will attempt to cancel it.

If the order has already been dispatched, you may need to receive the order and follow the applicable return procedure.

Your statutory cancellation rights, where applicable, remain unaffected.

Return Inspection

Once your returned product has been received, we aim to inspect it within 3–5 business days.

After the inspection is completed, we will notify you whether your refund has been approved.

Refunds

If your return is approved, your refund will be issued to your original payment method.

We aim to process approved refunds within 5–10 business days.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Original and return delivery costs will be handled according to the reason for the return and applicable consumer law.

Exchanges

If you need to exchange an eligible product, please contact support@cartvora.co within 30 days of receiving your order.

Our customer support team will advise you about the available exchange options based on the product and circumstances.

Your Statutory Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or otherwise affect any rights you may have under applicable UK consumer protection laws.