What does CartVora sell?
CartVora is an online retailer offering selected home wellness, relaxation, and lifestyle products, including premium sauna products.
Where do you deliver?
We currently deliver to eligible addresses within the United Kingdom.
Delivery availability may vary for certain large or specialist products depending on the delivery location.
How long does order processing take?
We aim to process eligible orders within 2–5 business days, Monday to Friday, excluding UK public holidays.
Certain specialist, large, customised, or made-to-order products may require additional processing time.
How long will delivery take?
Delivery times vary depending on the product, availability, delivery location, and delivery method.
Any delivery estimate shown on the product page, during checkout, or provided after your order should be treated as an estimated timeframe unless explicitly stated otherwise.
How much does delivery cost?
Applicable delivery charges will be displayed on the product page or during checkout before you complete your purchase, where applicable.
Certain locations or specialist deliveries may have different delivery requirements.
Can I track my order?
Where tracking is available, tracking information will be provided after your order has been dispatched.
What is your return policy?
Eligible products may be returned within 30 days of receiving your order, subject to the conditions stated in our Return & Refund Policy.
Please contact support@cartvora.co before returning a product so that our team can provide the appropriate instructions.
Can I return a sale item?
Products purchased during a sale or promotional period are subject to the same applicable return rights as other purchases.
A discounted price does not remove your applicable statutory consumer rights.
What if my product arrives damaged or incorrect?
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete, or incorrect, please contact support@cartvora.co, preferably within 48 hours of delivery.
Include your order number, details of the issue, and photographs where applicable.
Reporting an issue outside this timeframe does not affect your statutory rights.
How long does a refund take?
After an eligible returned product is received, we aim to inspect it within 3–5 business days.
If your refund is approved, we aim to process it to your original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
Can I cancel my order?
Please contact support@cartvora.co as soon as possible if you wish to cancel an order.
If your order has not yet been processed or dispatched, we will attempt to cancel it.
If it has already been dispatched, the applicable return procedure may need to be followed.
Your applicable statutory cancellation rights remain unaffected.
Can customised or made-to-order products be returned?
Certain personalised, custom-made, or specially ordered products may be excluded from change-of-mind returns where permitted by applicable law.
Any applicable restrictions should be communicated before purchase.
Your statutory rights regarding faulty or misdescribed products remain unaffected.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payments are processed securely through the payment methods available on our website.
Are the prices shown on the website in GBP?
Yes. Prices displayed for UK customers are shown in British Pounds (GBP) unless otherwise indicated.
Do large products have special delivery requirements?
Some products, including certain saunas, may require specialist or scheduled delivery.
Please check product dimensions before ordering and ensure there is suitable access to the delivery location.
If you are unsure about delivery access, contact us before placing your order.
Contact Information
Trade Name: CartVora
Company number:17386510
Support Email: support@cartvora.co
Support Phone: +4417386510
Business Address:
20 Hill Crescent
Manchester
M9 8EX
United Kingdom
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM GMT (UTC+0).
Saturday – Sunday: Closed