Payment Policy

Last Updated: August 21, 2026

At CartVora, we want to make your shopping experience safe, simple, and convenient. This Payment Policy explains the payment methods we accept, how payments are processed, payment authorization, failed transactions, refunds, and other payment-related matters when you purchase products from our website.

By placing an order with CartVora, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

CartVora accepts a range of secure payment methods, which may include:

Visa
Mastercard
American Express
Maestro
Apple Pay
Google Pay
Shop Pay
Other payment methods made available at checkout

The payment methods available to you may vary depending on your location, device, browser, order value, and other factors.

All available payment options will be clearly displayed during the checkout process.

2. Payment Currency

All prices displayed on our website are shown in British Pounds (£ GBP) unless otherwise stated.

If you use a payment card or account denominated in another currency, your bank or payment provider may convert the transaction into your local currency.

Any currency conversion fees, foreign transaction fees, or other charges applied by your bank or payment provider are your responsibility.

CartVora does not control or reimburse fees charged by your bank or payment provider.

3. Secure Payment Processing

We use secure third-party payment processors and Shopify's secure checkout infrastructure to process payments.

Payment information is transmitted using appropriate security measures designed to protect your personal and financial information.

CartVora does not have access to or store your complete credit or debit card number.

Your payment details are processed directly through the relevant payment provider according to its own security and privacy policies.

4. When Payment Is Taken

When you place an order, your payment method may be authorized and/or charged at the time of checkout.

An order is considered successfully placed only after:

Your payment has been successfully authorized or completed;
Your order information has been received by CartVora; and
You receive an order confirmation from us.

Receiving an order confirmation does not necessarily guarantee that an order will be fulfilled if there is an issue such as product availability, pricing errors, suspected fraudulent activity, or payment authorization problems.

5. Payment Authorization

For certain payment methods, your payment provider may place a temporary authorization or hold on your funds.

A payment authorization is not always the same as a completed charge.

The timing of the final charge may depend on the payment method, payment provider, and order-processing process.

If an authorization is released or expires, your bank may take additional time to reflect the released funds in your available balance.

6. Failed or Declined Payments

If your payment is declined, unsuccessful, or cannot be authorized, your order may not be processed.

Common reasons for a declined payment may include:

Incorrect card details
Incorrect billing address
Insufficient funds
Expired card
Bank restrictions
Payment provider security checks
Suspected fraudulent activity
Incorrect verification information
Payment provider technical issues

If your payment fails, please verify your payment information and try again using the same or another available payment method.

If you continue to experience difficulties, please contact your bank, card provider, or CartVora customer support.

7. Billing Information

You are responsible for providing accurate and complete billing information when placing an order.

This may include:

Full name
Billing address
Email address
Telephone number
Payment details
Any additional information required by the payment provider

Providing incorrect information may result in payment failure, order delays, or cancellation.

8. Payment Verification

For security purposes, CartVora and/or our payment providers may perform verification checks on certain transactions.

We may request additional information where reasonably necessary to verify a transaction or protect against unauthorized or fraudulent activity.

If the requested verification cannot be completed, we may be unable to process or may cancel the order.

9. Fraud Prevention

CartVora takes payment security and fraud prevention seriously.

Orders may be subject to automated or manual security checks. If a transaction appears suspicious or cannot be reasonably verified, we reserve the right to:

Delay processing;
Request additional verification;
Decline the payment;
Cancel the order; or
Refund the transaction where payment has already been taken.

These measures are intended to protect both our customers and CartVora from unauthorized transactions and fraudulent activity.

10. Pricing and Payment Errors

While we make every reasonable effort to ensure that product prices and payment information displayed on our website are accurate, errors may occasionally occur.

If an item has been displayed at an incorrect price due to a technical or human error, we reserve the right to cancel the affected order.

If payment has already been taken for an affected order, we will arrange an appropriate refund to the original payment method.

11. Additional Charges

CartVora will display applicable product prices and any applicable delivery charges before you complete your purchase.

Your bank or payment provider may independently charge additional fees, including:

Foreign transaction fees
Currency conversion fees
International payment fees
Bank charges

CartVora is not responsible for fees imposed by your bank or payment provider.

12. Refunds

Where a refund is approved under our Refund Policy, the refund will generally be issued to the original payment method used to place the order.

We do not normally provide refunds to a different payment method unless required or permitted by applicable law.

Once we issue a refund, the time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider.

13. Partial Refunds

Where applicable, CartVora may issue a partial refund rather than a full refund.

The amount of any refund will depend on the circumstances of the order and the applicable terms of our Refund Policy.

Any applicable deductions will be communicated where appropriate.

14. Cancelled Orders

If an order is cancelled before dispatch and a payment has already been successfully processed, any approved refund will be returned to the original payment method.

Refund processing times may vary depending on the payment provider and your bank.

If an order is cancelled because payment could not be successfully authorized, no payment will be collected, although a temporary authorization may remain visible until released by your bank or payment provider.

15. Payment Disputes and Chargebacks

If you believe a payment has been made incorrectly or you do not recognize a transaction, please contact CartVora customer support as soon as possible so we can investigate the matter.

If you initiate a chargeback or payment dispute with your bank or payment provider, we may provide relevant order, payment, delivery, and communication records to the payment provider or financial institution handling the dispute.

Nothing in this section limits any rights you may have under applicable UK consumer protection law.

16. Payment Provider Terms

Some payment methods are provided by third-party payment providers.

When using a third-party payment method, your transaction may also be subject to the terms, conditions, privacy policies, and security procedures of that payment provider.

CartVora is not responsible for technical issues or policies controlled by third-party payment providers.

17. Payment Security

We take reasonable steps to protect payment-related information and use established payment processing services.

However, no online payment system can be guaranteed to be completely secure.

You should always:

Keep your payment credentials confidential;
Use a secure internet connection when placing an order;
Avoid sharing your card or payment information with others;
Contact your bank immediately if you believe your payment information has been compromised.

18. Changes to Payment Methods

CartVora may add, remove, or modify available payment methods from time to time.

The payment methods available at the time you complete checkout will be the methods applicable to that transaction.

Changes to available payment methods will not affect orders that have already been successfully placed, except where necessary to comply with applicable law or payment-provider requirements.